| lukgoh |
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Currently developing a support ticket system for my own project and I was wondering if anyone else from the community would like to use it?
Added 1 minutes later: Its still in development so these screen shots are obviously not final product. Added 3 hours later: Heres another example with a little style added...
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| This post was edited by lukgoh (2012-12-08 21:36, 12 years ago) |
| Dyllon |
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Looks great! We are what we repeatedly do. Excellence then, is not an act, but a habit.
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| Kingsley |
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when testing is needed..
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| elfrenazo |
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my interest me |
| Kaan |
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very good |
| tensh |
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I'm very interested! :) |
| lukgoh |
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Thanks for the responses. I have to localise it and remove all styling (as I am using this for my own site) and finish the rest of the features before I can release it. Currently you can assign a user group to a department so those users get notified on a new ticket. However I have not finished the notification side of it. Only the customer can close the ticket, if a staff member closes the ticket the status changes to pending. If the customer replies it will automatically re-open the ticket unless they click the close ticket button. And probably more I haven't thought about...
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| Kingsley |
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^^ Make it an admin option to close tickets? This way you prevent cluttering up the system with lists of pending tickets.. |
| lukgoh |
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Yeah, just have to be careful people are not closing tickets on customers. This however is individuals problem so I will add this. |
| Kingsley |
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maybe add an expire system to it? E.g. after 1 month (config option?) inactivity a ticket automatically is concidered closed. |
| foxhound |
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Very nice work, I like this a lot <img src="http://www.armaholic.com/datas/thumbs/green-sea-battalion-uniforms-version-03-preview_4.jpg" alt="green-sea-battalion-uniforms-version-03-" />
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