Форуми / Cotonti / Extensions / Support Ticket/Desk System

Thanks for the responses. I have to localise it and remove all styling (as I am using this for my own site) and finish the rest of the features before I can release it.

Currently you can assign a user group to a department so those users get notified on a new ticket. However I have not finished the notification side of it.

Only the customer can close the ticket, if a staff member closes the ticket the status changes to pending. If the customer replies it will automatically re-open the ticket unless they click the close ticket button.

And probably more I haven't thought about...