cotonti.com : Support Ticket/Desk System

foxhound

Вт, 11 Гру 2012 11:20:11 -0000

Very nice work, I like this a lot

Kingsley

Пн, 10 Гру 2012 17:09:29 -0000

maybe add an expire system to it? E.g. after 1 month (config option?) inactivity a ticket automatically is concidered closed.

lukgoh

Пн, 10 Гру 2012 13:50:07 -0000

Yeah, just have to be careful people are not closing tickets on customers. This however is individuals problem so I will add this.

Kingsley

Пн, 10 Гру 2012 12:18:57 -0000

^^ Make it an admin option to close tickets? This way you prevent cluttering up the system with lists of pending tickets..

lukgoh

Пн, 10 Гру 2012 10:52:59 -0000

Thanks for the responses. I have to localise it and remove all styling (as I am using this for my own site) and finish the rest of the features before I can release it.

Currently you can assign a user group to a department so those users get notified on a new ticket. However I have not finished the notification side of it.

Only the customer can close the ticket, if a staff member closes the ticket the status changes to pending. If the customer replies it will automatically re-open the ticket unless they click the close ticket button.

And probably more I haven't thought about...

tensh

Пн, 10 Гру 2012 10:01:01 -0000

I'm very interested! :)

Kaan

Нд, 09 Гру 2012 09:26:15 -0000

very good

elfrenazo

Нд, 09 Гру 2012 01:34:58 -0000

my interest me

Kingsley

Нд, 09 Гру 2012 00:52:03 -0000

when testing is needed..

Dyllon

Нд, 09 Гру 2012 00:19:58 -0000

Looks great!

lukgoh

Сб, 08 Гру 2012 19:02:53 -0000

Currently developing a support ticket system for my own project and I was wondering if anyone else from the community would like to use it?

Added 1 minutes later:

Its still in development so these screen shots are obviously not final product.

Added 3 hours later:

Heres another example with a little style added...